Log Home Restoration Apprentice
Log & Timber Worx Log & Timber Worx Harrisonburg, VA Harrisonburg, VA Full-time Full-time $18 - $23 an hour $18 - $23 an hour 2 days ago 2 days ago 2 days ago Position
Summary:
The Log & Timber Worx Service Team Apprentice is responsible for navigating our future, current, and past customers through a highly choreographed system of events and experiences designed to create a successful experience with our organization.
Our goal is to make it easy for our customers to have their needs fulfilled by our services.
By exhibiting genuine customer care at every level of our interaction, we ensure happy customers, and fruitful, repeat business.
Responsibilities:
Performing Log Home Restoration to our company's standards Performing protective coatings work Performing caulking work Performing minor log repairs Performing media blasting work Significant ladder work is involved Communicating all necessary messages to our sales team, field service staff, and customers Taking ownership in any quality assurance initiatives and creating a positive outcome for the business, the customer, and the team Competencies:
Love and Gratitude:
Respect and compassion for team members and customers always.
Help create and contribute to a positive and productive working environment for all team members.
Create and maintain satisfying and positive relationships with our customers.
Be aware of opportunities to send special messages or cards to our customers (sympathy, congratulations on a new house, etc.
) Transformation:
Innovate constantly to achieve maximum impact and minimum footprint.
Be adaptable to new systems and resilient to ever changing circumstances, office processes and systems.
Integrity:
Be open and honest always and build trust with peers.
Utilize the open-door policy to bring concerns to each member of the organization individually.
Recognize that you are the impression of the organization to anyone you have contact with in the community.
Stewardship:
Stay abreast of the latest trends and research in our industry, and in administrative trends.
Excellence:
Realize the full potential of our team, customers, and community.
Always give 100% in everything you do.
Encourage team members with compliments for jobs well done and make suggestions where you see potential for them to grow.
Be aware of extra things that we may be able to help our customers by listening, asking questions and then making suggestions.
Fun and Creativity:
Always in all ways.
Find creative solutions to the challenges we face.
In the face of adversity (schedule/quality issues, equipment issues, etc.
) help to maintain a degree of levity and enjoyment in the office.
Qualifications:
Software Aptitude:
Make whatever effort necessary to learn new software systems and use them efficiently and effectively.
Self-starter and self-motivated:
Use down time wisely.
Always take an interest in a new task to learn or do.
Ask how you can help others.
Question what doesn't make sense and make suggestions where you see opportunities for streamlining processes.
Willingness to learn:
Ask questions when confused.
Be open and comfortable to learning new techniques and services.
Communication:
Communicate with your team lead effectively.
Communicate with the customer about their needs and make sure you have met their expectations.
Measures of Success:
Hourly production rate Timeliness and professionalism Amount of call-backs Reviews Demonstrated compentencies competencies in each service category Job Type:
Full-time Pay:
$18.
00 - $23.
00 per hour
Benefits:
401(k) 401(k) matching Health insurance Paid time off Professional development assistance Schedule:
8 hour shift Supplemental pay types:
Bonus pay Work Location:
On the road.
Estimated Salary: $20 to $28 per hour based on qualifications.
Summary:
The Log & Timber Worx Service Team Apprentice is responsible for navigating our future, current, and past customers through a highly choreographed system of events and experiences designed to create a successful experience with our organization.
Our goal is to make it easy for our customers to have their needs fulfilled by our services.
By exhibiting genuine customer care at every level of our interaction, we ensure happy customers, and fruitful, repeat business.
Responsibilities:
Performing Log Home Restoration to our company's standards Performing protective coatings work Performing caulking work Performing minor log repairs Performing media blasting work Significant ladder work is involved Communicating all necessary messages to our sales team, field service staff, and customers Taking ownership in any quality assurance initiatives and creating a positive outcome for the business, the customer, and the team Competencies:
Love and Gratitude:
Respect and compassion for team members and customers always.
Help create and contribute to a positive and productive working environment for all team members.
Create and maintain satisfying and positive relationships with our customers.
Be aware of opportunities to send special messages or cards to our customers (sympathy, congratulations on a new house, etc.
) Transformation:
Innovate constantly to achieve maximum impact and minimum footprint.
Be adaptable to new systems and resilient to ever changing circumstances, office processes and systems.
Integrity:
Be open and honest always and build trust with peers.
Utilize the open-door policy to bring concerns to each member of the organization individually.
Recognize that you are the impression of the organization to anyone you have contact with in the community.
Stewardship:
Stay abreast of the latest trends and research in our industry, and in administrative trends.
Excellence:
Realize the full potential of our team, customers, and community.
Always give 100% in everything you do.
Encourage team members with compliments for jobs well done and make suggestions where you see potential for them to grow.
Be aware of extra things that we may be able to help our customers by listening, asking questions and then making suggestions.
Fun and Creativity:
Always in all ways.
Find creative solutions to the challenges we face.
In the face of adversity (schedule/quality issues, equipment issues, etc.
) help to maintain a degree of levity and enjoyment in the office.
Qualifications:
Software Aptitude:
Make whatever effort necessary to learn new software systems and use them efficiently and effectively.
Self-starter and self-motivated:
Use down time wisely.
Always take an interest in a new task to learn or do.
Ask how you can help others.
Question what doesn't make sense and make suggestions where you see opportunities for streamlining processes.
Willingness to learn:
Ask questions when confused.
Be open and comfortable to learning new techniques and services.
Communication:
Communicate with your team lead effectively.
Communicate with the customer about their needs and make sure you have met their expectations.
Measures of Success:
Hourly production rate Timeliness and professionalism Amount of call-backs Reviews Demonstrated compentencies competencies in each service category Job Type:
Full-time Pay:
$18.
00 - $23.
00 per hour
Benefits:
401(k) 401(k) matching Health insurance Paid time off Professional development assistance Schedule:
8 hour shift Supplemental pay types:
Bonus pay Work Location:
On the road.
Estimated Salary: $20 to $28 per hour based on qualifications.
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