Client Service Representative (CSR)/Call Center Specialist
Harrisonburg, VA Harrisonburg, VA Full-time Full-time $17 - $19 an hour $17 - $19 an hour 22 hours ago 22 hours ago 22 hours ago Bilingual Spanish/English preferred Job Description In all that we do, we work to improve the quality of life for the cats and dogs in our community.
Anicira offers a range of programs and services that strengthen the human-animal bond, provide veterinary care, educate the community on the humane treatment of animals and offer safekeeping services for families needing assistance.
We are looking to have an experienced Client Service Representative (CSR)/Call Center Specialist join our team! Client Service Representative
Qualifications:
The successful CSR/Call Center candidate will share Anicira's commitment to delivering the highest quality patient care with exceptional client service.
The CSR/Call Center creates an atmosphere of support for clients and their pets.
Client Service Representative Responsibilities include but are not limited to:
Offer excellent client service at all times.
Demonstrate respect and friendliness to all clients and team members; appreciate cultural differences and approach all interactions with kindness and an open mind.
Build close working relationships with others both internally and externally.
Use a non-judgmental approach to build trusting relationships with clients.
Answer phone calls-schedule appointments, answer general questions.
Present and explain fees and treatment plans.
Utilize practice management software effectively.
Have excellent communication skills, both written and oral.
Manage a multi-line phone system.
Accurately and efficiently triage phone calls.
Have a great phone voice (interactive, positive, calming).
Think quickly and problem-solve with sound judgment.
Generate hospital forms and reports from the practice management software.
Answer questions regarding products and services, educate clients.
Manage medical records, charts, reports, and correspondence.
Have the ability to triage patients and alert technicians and doctors.
Complete financial transactions for clients.
Review and determine client eligibility for financial assistance programs.
Maintain hospital appearance and maintenance, ensuring that facility is clean.
Other duties as assigned.
Work Hours:
Four-Day Work Week:
Monday-Thursday 6:
45a-5:
45p.
Fridays OFF! Pay differential for evening shift:
11:
30a - 8:
30p Sundays:
Two Sundays per month - 3 hours of remote work to reply to emails for all 3 locations.
Split position - based on need between the veterinary center and call center Client Service Representative/Call Center Specialist Physical and Job Requirements:
The ability to lift up to 40 lbs.
The ability to type on a keyboard, walk, stand, sit, stoop, kneel, as well as manipulate (lift, carry, and move)on a consistent basis and for long periods of time.
Must be comfortable around animals and medical procedures.
Benefits:
Top tier medical, dental, and vision insurance 401-k retirement plan with employer match Flexible Spending Account (FSA) for medical and dependent care Generous personal pet veterinary care discount Paid Time Off Paid Holidays Free Uniforms Optional supplemental insurance Job Type:
Full-time Job Type:
Full-time Pay:
$17.
00 - $19.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Employee discount Flexible spending account Health insurance Paid time off Vision insurance Schedule:
Day shift Education:
High school or equivalent (Preferred)
Experience:
Veterinary:
1 year (Preferred) Call Center:
1 year (Preferred) Customer Service:
3 years (Required) Work Location:
In person In all that we do, we work to improve the quality of life for the cats and dogs in our community.
Anicira offers a range of programs and services that strengthen the human-animal bond, provide veterinary care, educate the community on the humane treatment of animals and offer safekeeping services for families needing assistance.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
Anicira offers a range of programs and services that strengthen the human-animal bond, provide veterinary care, educate the community on the humane treatment of animals and offer safekeeping services for families needing assistance.
We are looking to have an experienced Client Service Representative (CSR)/Call Center Specialist join our team! Client Service Representative
Qualifications:
The successful CSR/Call Center candidate will share Anicira's commitment to delivering the highest quality patient care with exceptional client service.
The CSR/Call Center creates an atmosphere of support for clients and their pets.
Client Service Representative Responsibilities include but are not limited to:
Offer excellent client service at all times.
Demonstrate respect and friendliness to all clients and team members; appreciate cultural differences and approach all interactions with kindness and an open mind.
Build close working relationships with others both internally and externally.
Use a non-judgmental approach to build trusting relationships with clients.
Answer phone calls-schedule appointments, answer general questions.
Present and explain fees and treatment plans.
Utilize practice management software effectively.
Have excellent communication skills, both written and oral.
Manage a multi-line phone system.
Accurately and efficiently triage phone calls.
Have a great phone voice (interactive, positive, calming).
Think quickly and problem-solve with sound judgment.
Generate hospital forms and reports from the practice management software.
Answer questions regarding products and services, educate clients.
Manage medical records, charts, reports, and correspondence.
Have the ability to triage patients and alert technicians and doctors.
Complete financial transactions for clients.
Review and determine client eligibility for financial assistance programs.
Maintain hospital appearance and maintenance, ensuring that facility is clean.
Other duties as assigned.
Work Hours:
Four-Day Work Week:
Monday-Thursday 6:
45a-5:
45p.
Fridays OFF! Pay differential for evening shift:
11:
30a - 8:
30p Sundays:
Two Sundays per month - 3 hours of remote work to reply to emails for all 3 locations.
Split position - based on need between the veterinary center and call center Client Service Representative/Call Center Specialist Physical and Job Requirements:
The ability to lift up to 40 lbs.
The ability to type on a keyboard, walk, stand, sit, stoop, kneel, as well as manipulate (lift, carry, and move)on a consistent basis and for long periods of time.
Must be comfortable around animals and medical procedures.
Benefits:
Top tier medical, dental, and vision insurance 401-k retirement plan with employer match Flexible Spending Account (FSA) for medical and dependent care Generous personal pet veterinary care discount Paid Time Off Paid Holidays Free Uniforms Optional supplemental insurance Job Type:
Full-time Job Type:
Full-time Pay:
$17.
00 - $19.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Employee discount Flexible spending account Health insurance Paid time off Vision insurance Schedule:
Day shift Education:
High school or equivalent (Preferred)
Experience:
Veterinary:
1 year (Preferred) Call Center:
1 year (Preferred) Customer Service:
3 years (Required) Work Location:
In person In all that we do, we work to improve the quality of life for the cats and dogs in our community.
Anicira offers a range of programs and services that strengthen the human-animal bond, provide veterinary care, educate the community on the humane treatment of animals and offer safekeeping services for families needing assistance.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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