Customer Service Representative: Harrisonburg, VA
Harrisonburg, VA Harrisonburg, VA Full-time Full-time $17 - $19 an hour $17 - $19 an hour 20 hours ago 20 hours ago 20 hours ago Description:
BFG Supply is a rapidly growing, private equity owned distribution company focused on the Green Industry that is achieving its growth goals through both organic growth and acquisitions.
Given the dynamic growth of BFG in recent years, the company has identified the need to add additional Customer Service Representative.
This position will report to the Customer Service Manager.
The successful person will have a focus on customer service, ability to handle incoming calls, change, review, place and track orders.
This person will be able to build positive relationships with customers be extremely detail oriented and be able to work in a fast paced environment.
Essential Job Functions:
ORDER PROCESSING:
Order entry of plant material, hard goods and/or lawn and garden items.
Track orders from entry through shipping to insure completion.
Follow credit and inventory management guidelines to expedite orders.
COMMUNICATION:
Field incoming calls and promptly address requests from customers, sales reps, and branches to the customer's satisfaction.
Work with other departments within the company to resolve issues.
Work with customers to resolve disputes accurately and quickly.
Communicate late order shipments and order changes to customers.
REPORTS:
Track calls and provide Director, Customer Service with documentation of issues resolved on a weekly basis.
Follow up on open purchase order reports.
RELATIONSHIPS:
Build and maintain relationships with customers and sales people.
Build customer confidence and satisfaction.
OTHER:
Follow department policies and procedures to maintain department standards.
Other duties, as needed.
EDUCATIONS AND
Experience:
Bachelor degree or equivalent in experience Experience in the greenhouse industry Knowledge of Excel and Microsoft Word Exceptional written and verbal communication skills COMPANY
Benefits:
PTO Healthcare (Medical, Dental, and Vision) Life Insurance (portion is Employer paid) Employer Paid Short-Term and Long-Term Disability Health Savings Account (with Employer Contribution) Flexible Spending Account Employee Assistance Program 401K Retirement Savings Account (with Employer match contribution) Job Type:
Full-time Pay:
$17.
00 - $19.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Shift:
Day shift No nights Weekly day range:
Monday to Friday Work setting:
In-person COVID-19 considerations:
Following all CDC Guidelines Ability to commute/relocate:
Harrisonburg, VA 22802:
Reliably commute or planning to relocate before starting work (Required) Education:
Bachelor's (Preferred)
Experience:
Customer service:
3 years (Required) Order entry:
3 years (Required) Order Tracking:
3 years (Required) Horticulture:
3 years (Preferred) Greenhouse & Nursery Growers:
3 years (Preferred) Work Location:
In person BFG Supply is a rapidly growing, private equity owned distribution company focused on the Green Industry that is achieving its growth goals through both organic growth and acquisitions.
Given the dynamic growth of BFG in recent years, the company has identified the need to add additional Customer Service Representative.
This position will report to the Customer Service Manager.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
BFG Supply is a rapidly growing, private equity owned distribution company focused on the Green Industry that is achieving its growth goals through both organic growth and acquisitions.
Given the dynamic growth of BFG in recent years, the company has identified the need to add additional Customer Service Representative.
This position will report to the Customer Service Manager.
The successful person will have a focus on customer service, ability to handle incoming calls, change, review, place and track orders.
This person will be able to build positive relationships with customers be extremely detail oriented and be able to work in a fast paced environment.
Essential Job Functions:
ORDER PROCESSING:
Order entry of plant material, hard goods and/or lawn and garden items.
Track orders from entry through shipping to insure completion.
Follow credit and inventory management guidelines to expedite orders.
COMMUNICATION:
Field incoming calls and promptly address requests from customers, sales reps, and branches to the customer's satisfaction.
Work with other departments within the company to resolve issues.
Work with customers to resolve disputes accurately and quickly.
Communicate late order shipments and order changes to customers.
REPORTS:
Track calls and provide Director, Customer Service with documentation of issues resolved on a weekly basis.
Follow up on open purchase order reports.
RELATIONSHIPS:
Build and maintain relationships with customers and sales people.
Build customer confidence and satisfaction.
OTHER:
Follow department policies and procedures to maintain department standards.
Other duties, as needed.
EDUCATIONS AND
Experience:
Bachelor degree or equivalent in experience Experience in the greenhouse industry Knowledge of Excel and Microsoft Word Exceptional written and verbal communication skills COMPANY
Benefits:
PTO Healthcare (Medical, Dental, and Vision) Life Insurance (portion is Employer paid) Employer Paid Short-Term and Long-Term Disability Health Savings Account (with Employer Contribution) Flexible Spending Account Employee Assistance Program 401K Retirement Savings Account (with Employer match contribution) Job Type:
Full-time Pay:
$17.
00 - $19.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Shift:
Day shift No nights Weekly day range:
Monday to Friday Work setting:
In-person COVID-19 considerations:
Following all CDC Guidelines Ability to commute/relocate:
Harrisonburg, VA 22802:
Reliably commute or planning to relocate before starting work (Required) Education:
Bachelor's (Preferred)
Experience:
Customer service:
3 years (Required) Order entry:
3 years (Required) Order Tracking:
3 years (Required) Horticulture:
3 years (Preferred) Greenhouse & Nursery Growers:
3 years (Preferred) Work Location:
In person BFG Supply is a rapidly growing, private equity owned distribution company focused on the Green Industry that is achieving its growth goals through both organic growth and acquisitions.
Given the dynamic growth of BFG in recent years, the company has identified the need to add additional Customer Service Representative.
This position will report to the Customer Service Manager.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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