Customer Service Associate - On Call - POS-15037

Novitex Enterprise Solutions delivers innovative document and communications management solutions that help companies around the world drive business process efficiencies, increase productivity, reduce costs and improve customer satisfaction.
Summary of Position: The Customer Service Associate will be based in Harrisonburg, VA. The right candidate will be an integral part of our talented team, supporting our continued growth.
Perform various Mail Center activities (sorting, metering, folding, inserting, delivery, pickup, etc.)
Lift heavy boxes, files or paper when needed
Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude
Demonstrate flexibility in satisfying customer demands in a high volume, production environment
Consistently adhere to business procedure guidelines
Adhere to all safety procedures
Take direction from supervisor or site manager
Maintain all logs and reporting documentation; attention to detail
Participate in cross-training and perform other duties as assigned (Filing, outgoing shipments, etc)
Operating mailing, copy or scanning equipment
Shipping & Receiving
Handle time-sensitive material like confidential, urgent packages
Perform other tasks as assigned
Scanning incoming mail to recipients
Perform file purges and pulls
Create files and ship files
Provide backfill when needed
Enter information daily into spreadsheets
Identify charges and match them to billing
Sort and deliver mail, small packages
Minimum Requirements:
Minimum of 6 months customer service related experience required
High school diploma or equivalent (GED) required
Must be a current student at James Madison University
Preferred Qualifications:
Keyboarding and windows environment PC skills required (Word, Excel and PowerPoint preferred)
Experience running mail posting equipment a plus
Excellent communication skills both verbal and written
Lifting up to 55 lbs with or without accommodations
Willingness and availability to work additional hours if assigned
Willingness to submit to a pre-employment drug screening and criminal background check
Ability to effectively work individually or in a team environment
Competency in performing multiple functional tasks
Ability to meet employer's attendance policy

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