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Patent Classifier III NC51675735

Company:
Serco Inc.
(Serco) is the Americas division of Serco Group, plc, one of the world's leading and most admired service companies.
Serco serves Federal, state and local governments, along with the Canadian government and commercial customers.
We help our customers deliver vital services more efficiently, while increasing the satisfaction of their end customers.
Headquartered in Reston, VA, Serco has approximately 10,000 employees with an annual revenue of $1.
2 billion and is part of a $7 billion global business that helps transform government and public services around the world.
Serco recognizes that our employees are our most valuable asset.
Our successes directly relate to our employees.
At Serco, we listen, respect and support our employees and through continuous training, development and information-sharing, we advance talent internally, enhancing career growth and progression which enables not only our employees to excel but enables our customers to excel as well.
Our employees personally can make a difference.
It is not just a job at Serco; at Serco, we offer career opportunities.
We invite you to become part of our dynamic team.
Serco is an equal opportunity employer committed to diversifying its workforce (Race/ Color/ Gender/ Religion/ National Origin/ Disability/ Vets).
Functional Area:
Business Process OutsourcingDepartment:
The Citizen & Defense Services business unit provides support in three major areas:
business process services, where we perform the actual function that the process is relate to; business process related software, that helps us manage the various components, the systems associated with the software in the process; and then there is a business process management which is used to help design and track the performance of the specific business process.
The business units work supports primarily the Department of Homeland Security, the Department of State, and the U.
S.
Patent and Trademark Office.
We support our clients with a work force of over 2600 Serco and Serco subcontractor employees and provide mission critical support services that primarily support Immigration, Visa Processing and Commerce.
The business unit also has approximately 2000 employees and operates at hundreds of locations across the United States and overseas in Korea, Japan, Italy, and Germany.
We provide personnel services to military personnel, military families, and civilians working for the military.
Our capabilities address a wide range of managed services, as well as the complete military lifecycle which includes recruitment, to active duty through retirement.
Job Description:
Essential Duties and Responsibilities may include:
o Ability to thoroughly understand and explain the patent classification/examination processo Ability to provide expert guidance on a broad range of technical subjects including:
telecommunications devices and components; display devices and components; computer networks and systems; (Tech Center 2126)o Ability to classify proficiently both CLIN 0001 and CLIN 0005 applications across all classes within the Tech Centero Perform difficult classification and provide feedback to classifiers who flagged applications as 'Needs Senior'o Provide quality control checks and feedback on other Patent Classifiers' worko Encourage team members to learn new classes and/or cross-train into other Tech Centers by providing guidance and training to those who doo Attend training/user feedback sessions and ensuring that team members are kept up to date on new training policies/software developmentso Demonstrate flexibility and adaptability in mentoring personnel displaying a variety of personalities and needso Provide feedback to the Team Lead regarding new policies and anticipating positive/negative effects on the Tech Center caused by such policieso Execute responsibilities within the Post QA and Senior Classifier processeso Coordinate effectively with other Tech Centers regarding a broad range of issues, to include but not limited to:
shared classes, disputed resolution for applications, etco Conduct research and written responses related to a broad range of technical issues o Provide expert input and guidance on responses to USPTO quality assessments and provide feedback to the Tech Center as trends developo Proactively inform the Team Lead of significant quality or production issues; respond and take corrective action regarding issues identified by the Team Lead, QA or Trainingo Act as interface between the Tech Center and other departments, such as QA and Trainingo Identify and recommend new approaches to improve quality, process and cost inefficiencieso Develop secondary leadership of the Tech Center by displaying professionalism, positive attitude, and good work ethico Suggest and/or implement improvements addressing Tech Center moraleo Assume Team Lead responsibilities as needed on a temporary basiso Some travel may be requiredRequired Skills and
Experience:
Education:
Minimum of a bachelor's degree in an appropriate field.
A Masters is preferred, with training in multiple disciplines.
Experience:
Prefer a minimum of two (2) years experience as a Patent Classifier or other equivalent related experience (preferably in the patent classification or examination environment).
Security Clearance:
Applicant selected must be U.
S Citizens, may be subject to a government security investigation and must meet eligibility requirements for access to classified information.
EOE M/F/D/VEmployment Type:
Full timeCareer Level:
Entry Level

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