Patent Classifier III NC51675741
Company:
Serco Inc.
(Serco) is the Americas division of Serco Group, plc, one of the world's leading and most admired service companies.
Serco serves Federal, state and local governments, along with the Canadian government and commercial customers.
We help our customers deliver vital services more efficiently, while increasing the satisfaction of their end customers.
Headquartered in Reston, VA, Serco has approximately 10,000 employees with an annual revenue of $1.
2 billion and is part of a $7 billion global business that helps transform government and public services around the world.
Serco recognizes that our employees are our most valuable asset.
Our successes directly relate to our employees.
At Serco, we listen, respect and support our employees and through continuous training, development and information-sharing, we advance talent internally, enhancing career growth and progression which enables not only our employees to excel but enables our customers to excel as well.
Our employees personally can make a difference.
It is not just a job at Serco; at Serco, we offer career opportunities.
We invite you to become part of our dynamic team.
Serco is an equal opportunity employer committed to diversifying its workforce (Race/ Color/ Gender/ Religion/ National Origin/ Disability/ Vets).
Functional Area:
Business Process OutsourcingDepartment:
The Citizen & Defense Services business unit provides support in three major areas:
business process services, where we perform the actual function that the process is relate to; business process related software, that helps us manage the various components, the systems associated with the software in the process; and then there is a business process management which is used to help design and track the performance of the specific business process.
The business units work supports primarily the Department of Homeland Security, the Department of State, and the U.
S.
Patent and Trademark Office.
We support our clients with a work force of over 2600 Serco and Serco subcontractor employees and provide mission critical support services that primarily support Immigration, Visa Processing and Commerce.
The business unit also has approximately 2000 employees and operates at hundreds of locations across the United States and overseas in Korea, Japan, Italy, and Germany.
We provide personnel services to military personnel, military families, and civilians working for the military.
Our capabilities address a wide range of managed services, as well as the complete military lifecycle which includes recruitment, to active duty through retirement.
Job Description:
Essential Duties and Responsibilities may include:
o Ability to thoroughly understand and explain the patent classification/examination processo Ability to provide expert guidance on a broad range of technical subjects related to the Mechanical subject areas in Tech Center 3700o Proficiently classifying applications across all Mechanical classes within the Tech Centero Performing difficult classifications and providing feedback to classifiers who flagged an application as 'Needs Senior'o Providing quality control checks and feedback on other Patent Classifiers' worko Encouraging team members to learn new classes and/or cross-train into other Tech Centers by providing guidance and training to those who doo Attending all training/user feedback sessions and ensuring that team members are kept up to date on new training policies/software developmentso Demonstrating flexibility and adaptability in mentoring personnel displaying a variety of personalities and needso Providing feedback to the Team Lead regarding new policies and anticipating positive/negative effects on the Tech Center caused by such policieso Executing responsibilities within the Post QA and Senior Classifier processeso Effectively coordinating with other Tech Centers regarding a broad range of issues, to include but not limited to:
shared classes, disputed resolution for applications, etco Conducting research and written responses related to a broad range of technical issues o Providing expert input and guidance on responses to USPTO quality assessments and providing feedback to the Tech Center as trends developo Proactively informing the Team Lead of significant quality or production issues; responding and taking corrective action regarding issues identified by the Team Lead, QA or Trainingo Acting as interface between the Tech Center and other departments, such as QA and Trainingo Identifying and recommending new approaches to improve quality, process and cost inefficiencieso Developing secondary leadership of the Tech Center by displaying professionalism, positive attitude, and good work ethico Suggesting and/or implementing improvements addressing Tech Center moraleo Assuming Team Lead responsibilities as needed on a temporary basisRequired Skills and
Experience:
Education:
Minimum of a bachelor's degree in the appropriate related technical field.
A Masters or PhD is preferred, with training in multiple disciplines.
Experience:
Prefer a minimum of 2 years of experience as a Patent Classifier or other equivalent related experience (preferably in the patent classification or examination environment)Travel:
Some travel may be required.
Security Clearance:
Applicant selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information.
EOE M/F/D/VEmployment Type:
Full timeCareer Level:
Entry Level.
Estimated Salary: $20 to $28 per hour based on qualifications.
Serco Inc.
(Serco) is the Americas division of Serco Group, plc, one of the world's leading and most admired service companies.
Serco serves Federal, state and local governments, along with the Canadian government and commercial customers.
We help our customers deliver vital services more efficiently, while increasing the satisfaction of their end customers.
Headquartered in Reston, VA, Serco has approximately 10,000 employees with an annual revenue of $1.
2 billion and is part of a $7 billion global business that helps transform government and public services around the world.
Serco recognizes that our employees are our most valuable asset.
Our successes directly relate to our employees.
At Serco, we listen, respect and support our employees and through continuous training, development and information-sharing, we advance talent internally, enhancing career growth and progression which enables not only our employees to excel but enables our customers to excel as well.
Our employees personally can make a difference.
It is not just a job at Serco; at Serco, we offer career opportunities.
We invite you to become part of our dynamic team.
Serco is an equal opportunity employer committed to diversifying its workforce (Race/ Color/ Gender/ Religion/ National Origin/ Disability/ Vets).
Functional Area:
Business Process OutsourcingDepartment:
The Citizen & Defense Services business unit provides support in three major areas:
business process services, where we perform the actual function that the process is relate to; business process related software, that helps us manage the various components, the systems associated with the software in the process; and then there is a business process management which is used to help design and track the performance of the specific business process.
The business units work supports primarily the Department of Homeland Security, the Department of State, and the U.
S.
Patent and Trademark Office.
We support our clients with a work force of over 2600 Serco and Serco subcontractor employees and provide mission critical support services that primarily support Immigration, Visa Processing and Commerce.
The business unit also has approximately 2000 employees and operates at hundreds of locations across the United States and overseas in Korea, Japan, Italy, and Germany.
We provide personnel services to military personnel, military families, and civilians working for the military.
Our capabilities address a wide range of managed services, as well as the complete military lifecycle which includes recruitment, to active duty through retirement.
Job Description:
Essential Duties and Responsibilities may include:
o Ability to thoroughly understand and explain the patent classification/examination processo Ability to provide expert guidance on a broad range of technical subjects related to the Mechanical subject areas in Tech Center 3700o Proficiently classifying applications across all Mechanical classes within the Tech Centero Performing difficult classifications and providing feedback to classifiers who flagged an application as 'Needs Senior'o Providing quality control checks and feedback on other Patent Classifiers' worko Encouraging team members to learn new classes and/or cross-train into other Tech Centers by providing guidance and training to those who doo Attending all training/user feedback sessions and ensuring that team members are kept up to date on new training policies/software developmentso Demonstrating flexibility and adaptability in mentoring personnel displaying a variety of personalities and needso Providing feedback to the Team Lead regarding new policies and anticipating positive/negative effects on the Tech Center caused by such policieso Executing responsibilities within the Post QA and Senior Classifier processeso Effectively coordinating with other Tech Centers regarding a broad range of issues, to include but not limited to:
shared classes, disputed resolution for applications, etco Conducting research and written responses related to a broad range of technical issues o Providing expert input and guidance on responses to USPTO quality assessments and providing feedback to the Tech Center as trends developo Proactively informing the Team Lead of significant quality or production issues; responding and taking corrective action regarding issues identified by the Team Lead, QA or Trainingo Acting as interface between the Tech Center and other departments, such as QA and Trainingo Identifying and recommending new approaches to improve quality, process and cost inefficiencieso Developing secondary leadership of the Tech Center by displaying professionalism, positive attitude, and good work ethico Suggesting and/or implementing improvements addressing Tech Center moraleo Assuming Team Lead responsibilities as needed on a temporary basisRequired Skills and
Experience:
Education:
Minimum of a bachelor's degree in the appropriate related technical field.
A Masters or PhD is preferred, with training in multiple disciplines.
Experience:
Prefer a minimum of 2 years of experience as a Patent Classifier or other equivalent related experience (preferably in the patent classification or examination environment)Travel:
Some travel may be required.
Security Clearance:
Applicant selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information.
EOE M/F/D/VEmployment Type:
Full timeCareer Level:
Entry Level.
Estimated Salary: $20 to $28 per hour based on qualifications.
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